Refund policy
Returns are accepted within 7 calendar days of the confirmed delivery date, subject to the following conditions:
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Items must be unused, unworn, unwashed, and in their original condition.
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Customers must contact Simply Alston Designs within 7 days of delivery to request a return.
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Items showing signs of wear, washing, damage, or alteration are not eligible for return.
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Return requests submitted after the 7-day period will not be accepted.
Refunds
Once the returned item has been received and inspected, an approved refund will be issued to the original method of payment. Please allow additional processing time for the refund to appear in your account.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by Simply Alston Designs.
Custom and Personalized Orders
Custom-made and personalized items are final sale and are not eligible for return or refund unless they arrive damaged or contain a production error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue so we can assist you.
Contact Information
For return requests or questions, please email simplyalstondesigns@gmail.com.
Thank you for shopping with Simply Alston Designs! We appreciate your business and understanding of our return policy.